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Isha Sardana
Continuous Service and Improvement Manager @Downer
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WORK HISTORY
Continuous Service and Improvement Manager @Downer
Sydney, AU
EDUCATION
VCE
Bachelor of Engineering (B.E.), Information Technology
SKILLS
ABOUT ISHA SARDANA
I’m a Continuous Service & Improvement Manager by title - and a tech leader with a soul by truth.With nearly two decades of experience across industries, I’ve led service transformation initiatives, strengthened support ecosystems, and built teams that thrive - not just in performance, but in purpose.I believe the most impactful leadership happens when strategy meets soul. Whether I’m closing service gaps or mentoring through change, I lead with clarity, empathy, and intention.As a parent, I understand the balancing act between ambition and presence. And as someone who’s navigated life across continents, I carry both dreams and responsibilities—with care.My passion lies in creating calm within complexity. I coach and empower my team to grow beyond KPIs - because growth isn’t just vertical, it’s human.Outside the 9-5, I reflect on conscious leadership, identity, and purpose-driven work through storytelling at @sardanaspeaks—rooted in legacy, guided by heart.Let’s connect if you care about building systems that serve people, not just performance and about doing meaningful work that doesn’t cost you your soul.
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