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Ishan Tiwari

Service Delivery Manager @Tata Consultancy Services

Courbevoie, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2021 — Present

Service Delivery Manager @Tata Consultancy Services

Île-de-France, FR

EDUCATION

2002 — 2006

AKGEC, UPTECH.

B.Tech

SKILLS

ItilWise InstallerApplication VirtualizationTestingIT Service ManagementVmware WorkstationWindows 8Service DeliveryInstallshieldData CenterTroubleshootingWindows XpQuality CenterMsiDeploymentWindows 10VbscriptData MigrationOperating SystemsWindows 2000System DeploymentSccmRequirements AnalysisManual TestingMicrosoft Sql ServerOrcaApplication PackagingScriptingManagement

ABOUT ISHAN TIWARI

BACKGROUND • Managing Transition, Transformation and delivery • DaaS solutioning, requirement gathering and delivery •. Managing agile teams of 15 products with 2 Agile coach and 15 scrum masters • Over 5 years of experience in Management and delivery • Over 15 years of experience in IT Infrastructure Services and Project Management across India, Europe & Asia Pacific • Experience working with cross-cultural teams INDUSTRY EXPERTISE • Travel, transport and hospitality • Energy and Resources • Banking and Insurance • Media • Medicine and Heathcare • Manufacturing • Other FUNCTIONAL EXPERTISE • Certified Prince2 Foundation and Practitioner – with Delivery experience • Expertise in Transition, Migration and Delivering Enterprise solutions • Domain experience in Workplace, Datacenter Operations, Server-Client Networks, DaaS solutioning and delivery • ITIL Service Management - Incident Management, Change Management and Problem Management, etc.

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