Isaiah Blalock

Expansion Account Manager @Gusto

Phoenix, AZ, US

Account Management & Customer Success• Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.• Build and nurture relationships to uncover cross-sell and upsell opportunities.• Guide customers through key moments that matter along the customer journey to maximize value realization, drive expansion, and proactively reduce churn.• Leverage product insights and customer data to assess account health and drive proactive outreach.Sales & Opportunity Identification• Identify and execute on growth opportunities by addressing additional customer pain points with Gusto\'s suite of products.• Utilize a hunter and farmer approach to both maintain and expand customer relationships.• Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth.Daily activities include conducting approximately 20 outbound dials to my current book of business.• Hold around 6 meetings with my customers each day to support relationship development and drive expansion revenue goals.Prioritization & Agility• Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities.• React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion.• Align with internal teams to ensure customers receive best-in-class service and product solutions.

Grand Canyon University

Marketing & Advertising