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Start for FreeIrlan Santos
Senior IT Support Specialist @Galderma
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WORK HISTORY
Senior IT Support Specialist @Galderma
Boston, MA, US
Delivered in-person and remote Tier 2/3 technical support to employees and executives across Windows, macOS, andmobile platforms- Led resolution of high-priority incidents and complex technical issues, collaborating with IT teams and vendors- Administered Microsoft Intune and Autopilot for provisioning, compliance, patching, and app deployment- Supported Office 365, Microsoft Teams, and Outlook including access, mailbox, and license issues- Managed tickets in ServiceNow, tracked incidents, and implemented continuous service improvements- Authored and maintained IT documentation and knowledge base articles- Supported AV setups, executive meeting readiness, and provided end-user training- Participated in on-call support and coordinated vendor engagements.
EDUCATION
Salvador University
Associate's degree
Approach International Student Center, Inc.
English as Second linguage
ABOUT IRLAN SANTOS
Skilled IT professional with 20+ years of experience supporting hybrid enterprise…
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