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Benyamin Ioffe

Senior Genesys Cx Engineer & Developer @SWBC

Rochester, NY, US
EMAILS
b••••••••@swbc.com
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Senior Genesys Cx Engineer & Developer @SWBC

Designed applications and services for PureConnect and Genesys Cloud phone systems specifically to meet business requirements.

EDUCATION

2018 — 2020

University of Wisconsin-Milwaukee

Bachelor of Science - BS, Information Science & Technology (IST)

2012 — 2016

Plekhanov Russian University of Economics

Bachelor of Science - BS, Computer Science

SKILLS

Web Project ManagementCisco Call ManagerProduct DevelopmentJavaTeam LeadershipVisual StudioMicrosoft Dynamics CrmPhpHtmlVoice Over Ip (Voip)JqueryWeb DevelopmentMicrosoft OfficeC++Crm IntegrationJavascriptAmazon Web Services (Aws)Ruby on RailsTelephony.net FrameworkXml DatabasesOracle Sql DeveloperMicrosoft Sql ServerCommunication TrainingSage CrmNetwork AdministrationCisco VoipData Analysis

ABOUT BENYAMIN IOFFE

I am a full-stack web & software developer, currently working as PureConnect & Genesys Cloud (PureCloud) Engineer. I have a Bachelor of Science in the fields of Computer Science and Information Science and Technology. I have extensive experience working as a PureConnect & Genesys Cloud VoIP Engineer with over 8 years of hands-on experience designing, implementing, and troubleshooting for a variety of nationally recognized customers/call centers. I also have experience developing, troubleshooting, and supporting a wide array of.NET and web-based applications with PureConnect integration.

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