Indranil Chakraborty
Technical Manager Customer Escalation Manager @Oracle
Signup · Get unlimited contacts
WORK HISTORY
Technical Manager Customer Escalation Manager @Oracle
San Francisco, CA, US
Account management Higher Education / Health Care / Implementation & operations -Oracle Technology*Production Support /maintenance @24X7 onsite-offshore delivery model and adhering to SLA *DR Solutions Oracle,implementation and maintenance *Cloud Solutions/Migration Oracle*performance Tuning and Load-Stress Testing*Infrastructure Planning/Implementation/maintenance*Capacity Planning*Architecture enhancement and 3rd party integration with Oracle Technologies *Implementing Best Practice in Oracle Tech stack*Security Optimisation on O/S,Network,DB, Apps [Enterprise Architecture]*Automation /Testing *OCI Migration from On-Premise DC *Participated in penetration testing requirements /benchmarking for HealthCare Customer*ITIL Practice CMDB configuration with Ansible/DevOps Tools-Achieved Pacesetter Team Award for a US University Project in October 2016 from Oracle-Achieved Outstanding Team Award for Customer Service Excellence for a HealthCare Customer Project in July 2020 from Oracle
ABOUT INDRANIL CHAKRABORTY
Total 18+ years’ experience in IT, creative problem solver with deep experience across Product, Technology and Transformational programs. • Strong credentials in establishing and leading functional and technical teams, developing strategic goals, governance models and creating tactical plans • Exceptional research skills, bringing business and market acumen with ability to translate into strategy and quantitative- based analysis. • Passionate about learning and problem solving. • Strengths include quick learner, strategic thinker and the ability to manage multiple complex priorities concurrently • Demonstrates strong personal and presentation skills. • Strong Technical skill for ERP (PeopleSoft),Database (Oracle),Middle Tier Technologies,SSO & Integration Technologies, Security Services/Cybersecurity,Server Technology[Exadata,Exalogic)/Cloud (OCI), Containers (Docker, OKE),DevOps/SRE,SecDevops, Bigdata
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.