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Ilona Yusupova
Customer Experience Associate @Scotiabank
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WORK HISTORY
Customer Experience Associate @Scotiabank
EDUCATION
Odesa National Economic University
Master's degree, Accounting and Auditing
ABOUT ILONA YUSUPOVA
I have over 15 years of experience in the financial industry in various lines of business (individual and business clients, banking and insurance services).Results-driven. Skilled in business development, customer acquisition, retention, and team leadership. Dependable worker equipped for fast-paced work and changing daily needs. Serve customers effectively with attention to detail and a hardworking approach. Seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction.I am passionate about serving customers and solving banking issues and needs. I am skilled at building long-term positive relationships with customers, increasing customer satisfaction and loyalty, developing financial literacy and awareness, and leading customers to their goals.
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