Emily Smith
Senior Manager, Client Experience & Insights Private Banking @Scotiabank
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WORK HISTORY
Senior Manager, Client Experience & Insights Private Banking @Scotiabank
Toronto, ON, CA
Led the development and integration of the CX strategy for our Signature offer in Private Banking, focused on delivering a personalized, high-touch service experience for affluent, emerging high net worth clients. Now championing CX as a core driver of our broader business strategy - driving deeper client engagement and translating insights into meaningful impact.
EDUCATION
Western University
Bachelor's Degree, Media, Information and Technoculture (MIT)
ABOUT EMILY SMITH
I am driven by purpose, energized by challenge, and grounded in collaboration. With a…
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