Ifeoluwa Olufemi

Client Support Specialist @Ingram Micro

GB

I maintain accurate and detailed records of all customer interactions using CRM software on multiple systems simultaneously, ensuring all customer issues are tracked and resolved efficiently-As a Customer Support Specialist at Ingram Micro, I handle inbound customer and outbound calls, resolve inquiries and technical issues, and maintain high customer satisfaction. The role demands effective communication, quick problem-solving, and the ability to manage multiple tasks in a fast-paced environment and improve the customer experience while using our products and services- I provide basic technical support such as troubleshooting assistance for a range of products, guiding customers through step-by-step solutions and escalating complex issues when needed to the appropriate department.

Adekunle Ajasin University

Bsc