Ian Gilbert

Experience

1. Practice Manager

   Fidelity National Information Servcs Inc

   May 2023 — Present · Jacksonville, FL, US

   Managed multiple PMO functions (Business Analyst, Business Solution Engineer and Conversion practices)• Lead high-profile engagements from sales opportunity through to program completion• Gained trust and respect of each client by establishing and maintaining effective relationships and acting as central point of escalation • Expanded revenue from existing clients• Developed new business opportunities by collaborating with sales resources, strategizing on “attack plans”, participating in prospect meetings and providing thought leadership• Contributed to divisional revenue, EBITDA and forecasting objectives• Represented FIS at industry events and participated in prospect meetings• Analyzed management reports and implemented strategies to improve business performance• Established, maintained and fully utilized a team of qualified professionals by recruiting ahead of needs, motivating staff to reach full potential and actively tracking staff utilization• Mentored, motivated and guided performance of others • Set standards of behavior and led by example, addressed performance and behavioral issues in a timely and professional manner• Recognized, appreciated and leveraged strengths of others to accomplish company objectives• Developed, coordinated and participated in variety of educational programs including development of professional certification program to leveraged by FIS, Suppliers and customers• Effectively pursued and applied best practices to advance business and company goals

Skills

• Release Management
• Service Delivery
• Itil
• IT Strategy
• Process Engineering
• Vendor Management
• Deployment
• Process Improvement
• Requirements Analysis
• Business Continuity
• Stakeholder Management
• Infrastructure
• IT Service Management
• Sharepoint
• Resource Management
• Pmp
• Solution Architecture
• System Deployment
• Project Portfolio Management
• Project Delivery
• Integration
• Software Documentation
• IT Operations
• Data Center
• Enterprise Architecture
• Unix
• Visio
• Business Requirements
• Incident Management
• Sdlc
• Testing
• Business Process
• Disaster Recovery
• Business Analysis
• IT Management
• Service Management
• Pmo