Ian Clarke

About Ian Clarke

I am a highly accomplished senior executive with a strong international background, well respected for a strong ability to manage diverse cross-functional partnerships to enhance the customer experience in rapidly changing global settings. Additionally, I demonstrate a proven track record of success in achieving significant transformations, with a particular emphasis on capturing value and mapping out the strategic path to advance the organization.My background includes extending global reach, firmly establishing the organization as a leader and pioneering force in the competitive landscape. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision.I am proficient at building high performing teams, setting clear expectations, communicating vision, and monitoring performance to maximize effectiveness. A results-driven executive translating organizational needs into revolutionary solutions accelerating change, transformation, and growth.

Experience

1. Vice President of Development Services

   Blizzard Entertainment

   Jun 2020 — Present · Irvine, CA, US

   Here, I successfully perform in a pivotal executive position spearheading multiple cross-functional teams, including the localization department, global customer service, service technology, quality assurance, and Blizzard Academy. Additionally, I manage a team of 1.2K professionals, fostering a customer-centric culture and utilizing client insights and data to propel continuous improvements.Leads the localization division, overseeing the transformation of English-language games into fourteen different languages to cater to a global audience.Oversees the service technology department, including CRM, and the integration of technology systems into each of the gaming products, ensuring high standard of quality and functionality.

Education

• University of Washington

  Psychology - Interpersonal Communication

Skills

• Teamwork
• Risk Management
• Team Management
• Product Management
• Management
• Team Building
• Team Leadership
• Cross-Functional Team Leadership
• Human Resources
• Strategic Partnerships
• Advertising
• Business Process Improvement
• Operational Excellence
• Leadership
• Program Management
• Outsourcing
• Change Management
• Operations Management
• Employee Engagement
• Workforce Management
• Customer Retention
• Customer Service
• Contact Centers
• Vendor Management
• Recruiting
• Crm
• Customer Service Management
• Analytics
• Call Center
• Project Management
• Strategy
• E-Commerce
• Customer Satisfaction
• Training
• Budgets
• P&L Management
• Forecasting
• Policy
• Sales
• Time Management