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Business Analyst, Customer Experience @Amplify
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WORK HISTORY
Business Analyst, Customer Experience @Amplify
EDUCATION
Ithaca College
B.M., Music Education
ABOUT IAN CUMMINGS
As a musician, educator, and data expert, I bring a unique blend of creativity, analytical thinking, and leadership to my work. I have a deep passion for music, both as a performer and as a mentor, coaching student chamber ensembles and fostering young talent through initiatives like the Rootstock Youth Music Festival, which I founded to support and inspire the next generation of musicians.Beyond music, I excel in data analysis, process design, and training, with expertise in Gainsight and business intelligence tools. I specialize in transforming complex company data into actionable insights through reports and dashboards, improving efficiency and decision-making. I enjoy designing processes that enhance customer success operations and training colleagues to maximize the impact of technology in their roles.With experience across multiple disciplines, I thrive at the intersection of art and analysis, creativity and structure, mentorship and innovation.
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