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Himanshu Mor
Consultant @Telstra
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WORK HISTORY
Consultant @Telstra
Delivering exceptional customer-focused service by understanding client needs and employing MICA,Siebel, Jarvis, and Jira Software to acquire new customers and cultivate relationships- Providing Active Directory support, including creating 30+ user accounts and resolving lockouts for 100+ users- Collaborating authentically with peers, Field Sales, and internal Telstra teams to identify and qualify 15+leads monthly, enhancing 40% customer retentionclients, and using Jira Software to prioritize and track tasks, consistently exceeding sales targets by 130%.
EDUCATION
University of Delhi
Bachelor in physics science, Physical Sciences
University of Wollongong
Master of information technology, Enterprise networking and information design analysis
ABOUT HIMANSHU MOR
Accomplished IT professional specializing in technical support, network infrastructure, and enterprise system administration within dynamic, fast-paced business environments. Demonstrated expertise in translating complex technical challenges into clear, actionable solutions, ensuring optimal technology performance and user experience across diverse platforms and organizations.Holds a Master of Information Technology from the University of Wollongong and is currently enrolled in a Professional Year Program in Sydney, further enhancing capabilities in Australian workplace practices and communication. Adept in networking, virtualization, and cybersecurity, with proven ability to deliver robust support, streamline infrastructure management, and uphold the highest standards of service excellence.Seeking progressive opportunities as a Network Administrator or Systems Support Engineer, with a focus on driving operational efficiency and supporting business objectives through advanced technical leadership and customer-centric service. Open to connecting with industry leaders, organizations, and peers interested in collaboration, innovation, or leveraging reliable IT expertise for strategic growth
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