Taylor H.
Community Lead, Operations @WeWork
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WORK HISTORY
Community Lead, Operations @WeWork
Oversee daily operations of a sq. ft. coworking space, supporting 800+ members across 60+ companies, achieving 95%+ compliance and reducing costs by 10% through experience optimization.• Optimized task completion efficiency by 20% through strategic use of Monday.com and Google Suite.• Leverage tech (CorrigoPRO, Jira, Salesforce, Tableau) to streamline operations, enhance member experience, and ensure vendor accountability.• Mentored five new hires through comprehensive onboarding and training programs, accelerating integration by clearly defining responsibilities, reinforcing core processes, and fostering team integrity.• Optimize monthly move-in and move-out processes to ensure seamless transitions for member companies.
EDUCATION
Santa Monica College
Associate of Arts - AA
California State University - East Bay
Bachelor of Arts - BA
ABOUT TAYLOR H.
Operations and customer experience professional with 10+ years of experience supporting cross-functional teams, improving internal processes, and driving client retention, with a proven ability to drive operational efficiency and support executive priorities.As Community Lead at WeWork, I manage a sq. ft. co-working space, supporting 800+ members across 60+ companies. I lead initiatives that streamline operations, enhance member satisfaction, and reduce costs, achieving a 10% operational savings while maintaining top-tier service quality.Key Achievements:• Generated $400K+ in membership revenue through targeted sales initiatives.• Strengthened operational efficiency by 20% through process optimization and technology implementation.• Facilitated the management of 50+ client portfolios, producing a 20% scale in retention and maintaining 90 %+ engagement, ranking top three across the California/Canada region. I thrive at the intersection of operations, sales, relationship management, and creating innovative solutions that drive measurable results. I’m passionate about applying my expertise to deliver scalable, high-impact strategies in my next Competencies & Technical Skills: Renewal & Retention Strategy | CRM | Vendor & Stakeholder Management Process Improvement & Optimization | Cost Reduction & Budget Tracking Tools: Salesforce CRM, Tableau, Monday.com, Jira, Google Suite, Slack, Yardi
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