Hassan Hijazi

Virtual Banking Leader National Achiever 2023 @Chase

Spearheaded the launch of Virtual Banking in Michigan, assembling and leading a high-performing team dedicated to helping customers achieve their financial goals through personalized virtual solutions.Developed and implemented innovative strategies designed to support both small businesses and individuals in reaching their financial milestones, enhancing customer satisfaction and loyalty.Collaborated closely with cross-functional teams, ensuring the seamless integration of virtual banking services and optimizing the customer experience across multiple channels.Drove sales growth by utilizing data-driven insights to improve team performance, optimize call center operations, and exceed revenue targets.Focused on employee training, learning, and development to ensure continuous growth and a strong team culture, fostering an environment of high engagement and performance.Skills: Branch Management, Change Management, Customer Relations, Employee Relations, Performance Management, Sales Leadership, Employee Training, Learning & Development, Strategic Planning