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Henry A.
Process Analyst Manager @JTI
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WORK HISTORY
Process Analyst Manager @JTI
Supported cross-system integration; the integration of SAP CPQ Product Configurator with internal IT portal within ServiceNow, ensuring smooth alignment and reconciliation for market users.• Utilized ServiceNow to automate reporting processes, optimize workflows, and generate actionable, data-driven insights.• Define product enhancement for the UI, Reporting, Integrations.• Led and collaborated with cross-functional teams (SMEs, Developers, UI/UX) for the delivery of a new company portal 3 months ahead of schedule, ensuring alignment with the latest brand guidelines while addressing the needs of a user base of users globally.• Collaborated with Product owners to ensure compliance needs are factored into product development roadmaps and drive forward progress for implementation of compliance requirements.• Facilitated changes to the project scope, schedule, and timeline and ensure all stakeholders are aware of any changes• Responsible for milestones, risk mitigation, deliverables, progress and performance tracking with appropriate tool (KANBAN)• Provided leadership in process analysis and improvement, specifically focusing on change management and integration management. Overseeing the operational scope and ensuring strategic alignment with organizational goals for direct reports• Owns and lead monthly backlog prioritization sessions that focused on balancing key requests and ongoing projects, resulting in a 40% reduction in the overall backlog for all product, demonstrating exceptional resource management despite a multi-month development freeze.• Supported User Acceptance Testing (UAT) planning and end to end solution validation testing as needed• Plan and facilitate meetings, ensuring productive dialogue and clear action items; regularly communicated with stakeholders regarding project progress, challenges, and action plans, ensuring transparency and fostering collaboration towards successful completion of various requests and deliverables.
EDUCATION
WSB University
International Business
Imo State Polytechnic
Higher National Diploma
ABOUT HENRY A.
Process Analysis | Business Process Manager | Service Delivery | Process Owner | Product Owner | Process Improvement | Warsaw - Poland | Europe
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