Hem Lohani

Penthouse Butler @Crystal Cruises

US

Reports to the Head Butler- Greets and introduces himself/herself to each suite guest during embarkation- Provides a variety of personalized services and information to eligible suite guests- Serves all food and beverage orders requested by guests- Ensures assigned suites are prepared before embarkation with all the amenities and informational materials required- Ensures the suites are prepared with all food and beverage menus, service menus, flowers, fruit baskets, etc- Explains suite amenities and lay out, food and beverage service, dining options, and any other related services- Makes reservations for various activities and services such as shore excursions, dining, wine, spa, flowers, etc. Follows-up to ensure services and amenities are delivered as specified- In order to provide accurate information and answer questions, the Butler maintains knowledge of the ship’s regular events, ports of call and special functions by reviewing all available sources, including the vessel’s daily newsletter- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints to Front Office Manager for following up- Demonstrates the proper use of the life jackets, in-room safe, Jacuzzi and any other equipment- Makes arrangements for tailor service, tuxedo rental, babysitting, special needs, etc. Follows-up to ensure services are scheduled as specified- May unpack or pack guest’s belongings if requested- Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively and reports all complaints to Front Office Manager for following up