Heidi Sellers

WORK HISTORY

SKILLS

ABOUT HEIDI SELLERS

With over 25 years in the Workers’ Compensation insurance industry, I’ve built a career grounded in operational excellence, strategic claims management, and client advocacy. My expertise spans complex case oversight, regulatory navigation, and service delivery that consistently exceeds expectations. I’m passionate about leading high-performing teams, driving process innovation, and strengthening partnerships that improve outcomes across the claim\'s ecosystem.As Head of Claims Operations at Next Level Administrators / Acrisure Claim Services, I lead integrated teams across claims, compliance, EDI, and client services with a focus on operational precision and strategic alignment. My work centers on building scalable processes, driving performance metrics, and fostering a culture of accountability and service excellence.I partner closely with carriers, brokers, employers, and medical providers to deliver responsive, outcome-driven solutions. Whether navigating regulatory shifts or optimizing workflows, I’m committed to elevating the claims experience for both our clients and our internal teams.Empowering claims professionals is a priority: I invest in talent development, cross-functional collaboration, and technology adoption to ensure our teams are equipped to meet today’s challenges and tomorrow’s opportunities.