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Heavenly Fontimayor
Patient Access & Revenue Operations Specialist (Emergency Department) @Northeast Georgia Health System
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WORK HISTORY
Patient Access & Revenue Operations Specialist (Emergency Department) @Northeast Georgia Health System
Support emergency department operations by managing patient access workflows that directly impact revenue cycle accuracy, patient flow, and compliance. Coordinate registration, insurance verification, and documentation processes in a high-volume ED environment while maintaining HIPAA standards and data integrity.Verify insurance eligibility and benefits, identify coverage discrepancies, and escalate complex cases to reduce downstream billing issues and claim delays. Communicate financial responsibility clearly and professionally to support patient understanding and organizational revenue integrity.Maintain complete and audit ready electronic records through accurate EHR documentation, scanning, and indexing of required forms. Collaborate with clinical, financial, and administrative teams to support efficient patient throughput and operational continuity.Apply risk awareness and de-escalation principles when supporting vulnerable and high-acuity populations, contributing to a safe, structured, and well-coordinated care environment.
EDUCATION
Southern New Hampshire University
Bachelor of Arts - BA, Psychology-Mental Health Concentration
SKILLS
ABOUT HEAVENLY FONTIMAYOR
Healthcare operations professional with experience supporting emergency department workflows, revenue cycle accuracy, and high-risk patient environments. My background spans patient access, revenue operations, and regulated financial services, allowing me to bring a systems-focused, compliance-driven approach to healthcare operations.I specialize in improving workflow accuracy, coordinating across teams, and supporting process improvements that reduce friction for patients, staff, and organizations. Known for calm problem solving, clear communication, and maintaining structure in fast-paced environments.Currently pursuing a B.A. in Psychology (Mental Health Counseling concentration) while focusing my career path on healthcare operations, project coordination, and revenue cycle improvement roles that value efficiency, flexibility, and sustainable work life balance.
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