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Heather Anderson

Turning Point Global Solutions

Bradenton, FL, US
EMAILS
h••••••••@tpgsi.com
MOBILE NUMBERS
+19•••••••11

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WORK HISTORY

Present

@Turning Point Global Solutions

SKILLS

Call CenterDocumentationSlaItil CertifiedHelp Desk SupportService DeliveryCustomer ServiceTechnical SupportMentoringVendor ManagementItilBusiness Process ImprovementService ManagementService DeskPeople ManagementBmc RemedyGovernment ContractingProgram ManagementCall CentersKnowledge ManagementIT OperationsCustomer SatisfactionTrainingIncident ManagementIT ManagementProblem SolvingItil V3 Foundations CertifiedManagement ConsultingSoftware DocumentationRoot Cause AnalysisCustomer RelationsPmoProblem ManagementPmpLeadershipInformation TechnologyTroubleshootingIT Service ManagementIT StrategyMetrics

ABOUT HEATHER ANDERSON

With over three decades of experience in IT customer support, service delivery, and…

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