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Start for FreeHeather Anderson
Turning Point Global Solutions
Bradenton, FL, US
EMAILS
h••••••••@tpgsi.com
MOBILE NUMBERS
+19•••••••11
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WORK HISTORY
Present
@Turning Point Global Solutions
SKILLS
Call CenterDocumentationSlaItil CertifiedHelp Desk SupportService DeliveryCustomer ServiceTechnical SupportMentoringVendor ManagementItilBusiness Process ImprovementService ManagementService DeskPeople ManagementBmc RemedyGovernment ContractingProgram ManagementCall CentersKnowledge ManagementIT OperationsCustomer SatisfactionTrainingIncident ManagementIT ManagementProblem SolvingItil V3 Foundations CertifiedManagement ConsultingSoftware DocumentationRoot Cause AnalysisCustomer RelationsPmoProblem ManagementPmpLeadershipInformation TechnologyTroubleshootingIT Service ManagementIT StrategyMetrics
ABOUT HEATHER ANDERSON
With over three decades of experience in IT customer support, service delivery, and…
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