Heather Wilcox
Experienced IT Program Manager with expertise in cyber security, software implementation and project management.
- Role
- Technical Program Manager Product Owner Scrum Master at T-Mobile
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Heather Wilcox
As an IT Program Manager with over 15 years of experience, I have a proven track record of delivering high-quality projects on time and within budget. I have worked with various teams and stakeholders to manage software application security projects, implement governance and DevSecOps enablement controls, and resolve audit issues. I am skilled in agile methodologies, software implementation, and project management. My goal is to leverage my skills and experience to contribute to the success of any organization.
Experience
Technical Program Manager Product Owner Scrum Master
Oct 2022 — Present · US
Initially contracted by Mobile Integration Workgroup (MIW) and then by HCLTech, America Inc, to be a member of the Product Management team - Data and Security. Highly technical team managing the schedule, dependencies, tasks, risks and issues for a subset of technical deliverables that form the overall program scope- Builds, maintains, sequences and prioritizes Agile (Scrum/Sprint) team backlog, with input from customer, Senior Product Manager, System Architects/Engineers and other partners- Own and maintain the product roadmaps, ensuring strategic alignment, across the organization for up to 5 product teams- Collaborate with cross-functional teams to gather requirements, define user stories and ensure timely, high-quality delivery- Provide dashboard and reporting metrics to key stakeholders- Engage with customers for feedback and continuous product improvement- Monitor KPIs to evaluate product performance and identify opportunities for enhancement- Proactively manage risks, scope changes, and stakeholder communications to keep projects on track- Promote knowledge sharing and drive the program toward its strategic vision and expected benefits.
Skills
- Team Building
- Microsoft Office
- Management
- Marketing Strategy
- Program Management
- Project Management
- Process Improvement
- Business Process Improvement
- Customer Service
- Training
- Vendor Management
- Leadership
- Account Management
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