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Heather Wilcox
Technical Program Manager Product Owner Scrum Master @T-Mobile
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WORK HISTORY
Technical Program Manager Product Owner Scrum Master @T-Mobile
US
Initially contracted by Mobile Integration Workgroup (MIW) and then by HCLTech, America Inc, to be a member of the Product Management team - Data and Security. Highly technical team managing the schedule, dependencies, tasks, risks and issues for a subset of technical deliverables that form the overall program scope- Builds, maintains, sequences and prioritizes Agile (Scrum/Sprint) team backlog, with input from customer, Senior Product Manager, System Architects/Engineers and other partners- Own and maintain the product roadmaps, ensuring strategic alignment, across the organization for up to 5 product teams- Collaborate with cross-functional teams to gather requirements, define user stories and ensure timely, high-quality delivery- Provide dashboard and reporting metrics to key stakeholders- Engage with customers for feedback and continuous product improvement- Monitor KPIs to evaluate product performance and identify opportunities for enhancement- Proactively manage risks, scope changes, and stakeholder communications to keep projects on track- Promote knowledge sharing and drive the program toward its strategic vision and expected benefits.
SKILLS
ABOUT HEATHER WILCOX
As an IT Program Manager with over 15 years of experience, I have a proven track record of delivering high-quality projects on time and within budget. I have worked with various teams and stakeholders to manage software application security projects, implement governance and DevSecOps enablement controls, and resolve audit issues. I am skilled in agile methodologies, software implementation, and project management. My goal is to leverage my skills and experience to contribute to the success of any organization.
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