Hassen Khaled

Customer and Process Quality Manager @Asteelflash

Tunis, TN

As a member of quality department, I have to- Prepare, manage and conduct customer audits- Work closely with Sales manager to gain new business- Establish and maintain a partner relationship with customer by establishing an effective and customised communication channel- Lead the definition and execution of improvement projects using the Lean Six Sigma Methodology (FMEA, MSA, Capability Study, Kaizen, DoE)- Manage quality for new project introduction (customer requirements study, feasibility analysis, FMEA, control plan, gate transition, PPAP)- Use a problem-solving technique (QRQC, 8D, 5 Whys) to deal with internal defects and customer complaints- Reduce the potential for the financial impact of customer returns- Work with suppliers to establish quality standards: conduct audits and manage Advanced Product Quality Planning (APQP)- Maintain and enhance the quality management system by regularly reviewing it and upgrading with new procedures- Create and maintain a process for sharing the know-how and the LLC throughout the organization.Main achievements- Participating in the transitioning plant through ISO TS audit cycle to meet IATF 16949 V2016 standards- Successfully Conducted 16 customer audits resulting in gaining new business- Apply agile mindset to manage quality improvement projects and day-to-day tasks- Successfully managing a digitization project, resulting in time savings, improves time responsiveness in the event of deviation by quickly detecting the outcomes- Successfully managed a portfolio of three customers, assuring compliance with quality standards and timely delivery- Manage, lead and evolve the competencies of the quality production team (12 engineers and technician)- Conducted regular SIX SIGMA training sessions for internal teams- Implement a robust evaluation and audit program (Process and product audit), resulting in reducing the risk associated with quality issues and enhancement of the quality results