Hartog de Mik
Customer Journey Manager @DHL
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WORK HISTORY
Customer Journey Manager @DHL
Cologne, DE
Managing the customer journey of the label seeking visitors of DHL.com. Opening the way to the booking portals of the business units from a user-centric, data driven standpoint
EDUCATION
Grafisch Lyceum Rotterdam
Multimedia Technology
SKILLS
ABOUT HARTOG DE MIK
I’m a Product & Technology Leader with 25 years of experience shaping customer-facing digital products and guiding organizations through complex delivery challenges. My background spans engineering, product strategy, and organizational design, giving me a practical, end-to-end view of how scalable digital products are built and operated.I help companies turn ambition into execution.That means defining clear product direction, aligning stakeholders, and creating the conditions for teams to deliver consistently - even in large, distributed environments.What I bring to the table:• Strategic leadership for high-impact digital products and customer journeys.• The ability to translate business goals into realistic technical and product roadmaps.• Hands-on fluency in engineering topics, enabling better decisions and faster alignment.• Experience unblocking teams, reducing complexity, and improving delivery flow.• A pragmatic approach to organizational change that balances speed with sustainability.I’ve led initiatives that improved conversion and revenue streams, and enabled cross-unit alignment in global organizations. My focus is always the same: build products and teams that perform at scale, stay adaptable, and deliver measurable value.I thrive where product strategy, technology, and execution meet, and where leadership is needed to bring clarity, momentum, and results.
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