Harshit Shukla

About Harshit Shukla

A results-driven Technical Product Manager with 9+ years of experience owning strategy, roadmap, and delivery of enterprise-scale platforms across observability, cloud infrastructure, Kubernetes ecosystems, and landing zone architecture. I specialize in building and scaling high-performance monitoring and reliability platforms across Datadog, AppDynamics, BigPanda, Zabbix, Azure Monitor, AWS CloudWatch, and native GCP tooling—driving end-to-end telemetry strategy from instrumentation and APM enablement to golden signal frameworks, alert standardization, and automated incident intelligence.Beyond observability, I bring strong multi-cloud product leadership across AWS, Azure, and GCP, shaping platform capabilities spanning networking, IAM/security architecture, storage and backup strategies, DNS design, database integration, VPC architecture, and hybrid connectivity. I have defined and executed product roadmaps for enterprise landing zones—aligning governance, identity, policy enforcement, networking, and workload enablement into scalable cloud foundations.I have led Kubernetes platform product initiatives at scale, including Rancher-based multi-cluster strategy, lifecycle automation, policy governance, and observability integration for containerized workloads. My focus has been on enabling internal developer platforms through structured deployment frameworks, service mesh alignment, standardized modules, and automation-first operating models.Across the enterprise, I have owned transformation initiatives such as AppDynamics → Datadog migration, Zabbix → BigPanda event intelligence rollout, multi-cloud observability standardization, Kubernetes platform expansion, and cloud landing zone modernization. I drove these as product programs—prioritizing platform capabilities, defining success metrics, optimizing cost and reliability trade-offs, and ensuring adoption across engineering and operations teams.Recognized for strategic thinking and execution rigor, I translate complex infrastructure and reliability challenges into scalable platform products with measurable impact—improving operational maturity, reducing MTTR, optimizing cloud spend, and enabling resilient, enterprise-scale digital systems.

Experience

1. Technical Product Manager

   Lumen Technologies

   Mar 2024 — Present · Bengaluru, IN

   Cloud Observability Platform – Technical Product LeadershipAs a Technical Product Manager, I owned the end-to-end strategy, roadmap, and execution of the enterprise observability platform during the organization’s transition to cloud-native architectures across AWS, Azure, and Google Cloud Platform. I led the initiative as a platform product transformation, defining the vision, operating model, and measurable outcomes aligned to engineering and business objectives.I defined and executed the multi-year product roadmap focused on consolidating legacy monitoring tools into a standardized, cloud-native observability stack. This included identifying product gaps, prioritizing feature enablement (metrics, logs, traces, alerting, dashboards), and aligning quarterly outcomes to platform maturity goals, adoption metrics, and reliability improvements.Each quarter was outcome-driven, delivering incremental platform capabilities such as baseline monitoring frameworks, alert standardization, signal quality optimization, Kubernetes observability enablement, and enterprise-scale onboarding. I partnered closely with engineering, SRE, infrastructure, security, and operations teams to translate business and reliability needs into prioritized product requirements and executable backlogs.From a technical standpoint, I drove product design and implementation for observability across VM-based workloads and Kubernetes containerized environments, ensuring seamless multi-cloud coverage. I established governance standards, RBAC models, alerting frameworks, and instrumentation guidelines to ensure scalability, security compliance, and operational consistency.

Education

• Sheiling House School - India

  PCM

  2000 — 2012

• Great Learning

  Information Technology Product Management

• New Horizon College of Engineering

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2012 — 2016

• Indian Institute of Management, Kozhikode

  Information Technology Product Management