Harshada Pawar

Senior Salesforce Administrator Implementation Specialist @NovaSource Power Services

Chandler, AZ, US

Field Service Lightning (FSL): Configured service territories, work plans, automated work order scheduling, and optimized dispatch processes.Automation & Customization: Developed Flows, validation rules, and approval processes to enhance business efficiency.System Integrations: Managed and maintained Salesforce integrations with ADP, NetSuite, and Vyn.Data Management & Reporting: Built dashboards and reports for leadership, supply chain, and finance teams to track key metrics.User Management: Provided Salesforce access and permissions to internal teams and subcontractors, ensuring secure and efficient collaboration.Process Optimization: Streamlined inventory management, work order processing, and case handling through automation.Notable Achievements: Led the successful Salesforce-ADP integration, reducing manual time tracking efforts and enhancing payroll accuracy. Improved work order tracking by updating records and enhancing FSL automation. Designed an automated approval processes for Supply Chain, improving response times.

North Maharashtra University

Bachelor's degree

Trailhead by Salesforce

Salesforce Certified Administrator

North Maharashtra University

Master of Computer Management