Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Harold Mauricio Penagos Ardila
Director De Operaciones @TaskUs
Signup · Get unlimited contacts
WORK HISTORY
Director De Operaciones @TaskUs
EDUCATION
Pontificia Universidad Javeriana
Lean Six Sigma - Green Belt
Universidad de La Salle
Master's degree, Business Administration and Management, General
Universidad de La Salle
Bachelor of Business Administration - BBA, Business Administration and Management, General
UCompensar - Fundación Universitaria Compensar
Bachelor of Commerce - BCom, International Finance
ABOUT HAROLD MAURICIO PENAGOS ARDILA
Extensive leadership experience across Operations, CX, and Trust & Safety in Brazil, Colombia, and Latin America (LATAM), managing large-scale, regulated, and multilingual delivery environments.• Strong capability to scale operations, integrate multifunctional teams (Operations, WFM, Quality, Training, Analytics) and stabilize performance through Governance, Compliance, and KPI discipline.• Expertise in Operational Transformation, Automation, AI enablement, and BI-driven decision-making, improving efficiency, cost structures, and service predictability.• Proven track record expanding regional delivery, optimizing workforce models, protecting margins, and aligning global stakeholders in complex matrix organizations.• Solid background in Executive Reporting, Client Governance, and cross-regional Coordination for global accounts. • Master’s degree in Administration. Lean Six Sigma - Green Belt & Agile. Fluent in Spanish, English, and Portuguese.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.