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Start for FreeHaresh Sreenivasa
Senior Business Analyst @Ayvens
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WORK HISTORY
Senior Business Analyst @Ayvens
Involved in designing and developing global products, and onboarding countries for the Mobility Hub and Contracts Lifecycle Management system using Salesforce, Conga, Adobe, FOD, and PitStop; overseeing development and production monitoring; and support a high level of service for Cloud BAU for 69 AWS accounts with multiple entities and projects. Own and implement cost optimization activities.Key Highlights:• Coordinated with cross-functional teams to ensure CLM system goals were achieved.• Translated business needs into comprehensive requirements and functional specifications.• Collaborated with engineering and business users to prioritize features, improve quality and enhance customer interaction.• Created, prioritized, and maintained Product Backlog based on features and business value. • Acted as a SME to clarify requirements, production readiness, manage scope, risk and CRs.• Collaborate with PM on scope, planning, resourcing, design, build, test, deployment, release and production support. Key Result Areas:• Streamlined support operations by proactively identifying the patterns, conducting root cause analysis, assess risk and communicating mitigation plans.• Developed plans to analyze support tickets, using JIRA analytics and root cause analysis. • Successfully prevented incidents from escalating and improving overall quality and customer experience. • Addressed key challenges related to contracts, legal clauses, credit check, on-boarding, GDPR, regulations, and security.• Managed and maintained AWS Workspace/virtual desktop for ~2500 users at a low cost-per-user with high reliability.• Implemented a cost reduction plan, discovering and tagging resources, saving $2M by optimizing usage.• Applied DevOps and FinOps principles, prioritizing automation for manual processes.• Optimized 1440 AWS resources in 3 months, saving approximately per month for Cloud BU.
EDUCATION
Sri Krishnadevaraya University
Master of Business Administration - MBA, Marketing and Information Technology
Dublin Business School
Master of Science - MS, FinTech
ABOUT HARESH SREENIVASA
The best way to predict the future is to create it.\" – Peter DruckerThis guiding philosophy has driven my career across Product Management, Business Analysis, Project Management, and Service Delivery roles. I specialize in transforming complex challenges into strategic opportunities, delivering impactful solutions, and driving growth across various industries.Key highlights of my experience include:• Spearheaded contract workflows via APIs (Pega, Conga, Adobe Sign), cutting processing time by 75% and ensuring 100% compliance.• Leveraged Oracle EBS/Custom APIs to connect IoT telematics with Salesforce, automating payment reconciliation for 20K+ vehicles and cutting billing errors by ~30%.• Increased customer portal adoption by ~35% by defining functional/system requirements, enhancing self-service capabilities and user engagement.• Led API governance for enrolment, deliveries, contract automation, reducing developer friction with standardized Swagger docs and Postman collections.• Enhanced logistics turnaround time by ~25% by integrating Warehouse, Transportation, and first- last mile deliveries with CRM systems.• Optimized AWS cloud efficiency by ~30%, cutting costs by $2M/year via resource tagging, automation, and utilization improvements.• Reduced manual effort by ~40% by leading requirements gathering for global CRM/ERP/SaaS/PaaS implementations, ensuring seamless integration and automation.• Reduced system downtime by ~55% by leading change management, training, and operational readiness for new system deployments.• Liaised with stakeholders to gather requirements, break down complex projects into tasks, craft precise user stories, and communicate them effectively to development teams.• Expertise in financial products, services, and regulatory compliance (GDPR, AML, KYC, PSD2).• Championed technical clarity in clear insights to both tech and non-technical stakeholders.• Developed next-gen PM talent through structured mentorship programs.• Critical thinker | Quality-obsessed | Team driver | Adaptable executor.I bring a unique combination of strategic vision and hands-on execution, having contributed to a wide Results-driven projects with global project experience (USA, UK, EMEA, Asia). Specializing in sales/logistics, ERP, and cloud solutions. Committed to driving growth, customer success, and cross-functional innovation.Business Analyst | Digital Transformation | Payments & Mobile Platforms | Process Re-engineering
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