Hannah Trychta

Finance Business Process Analyst @Zurich North America

Schaumburg, IL, US

Gather, analyze, evaluate, and document business requirements, consulting with personnel from various teams/vendor partners to identify areas for developing technical solutions to automate and/or improve business processes.• Work directly with business clients to understand specific business processes, identify opportunities for improvement, and recognize IT capabilities and information required to support the business processes.• Implement reporting solutions to measure business performance and provide day-to-day processing, business, and technical support.• Serve as a liaison between system end-users and IT teams to address defects and implement enhancements.• Assist in User Acceptance Testing (UAT) by designing test strategies and scripts, executing and facilitating tests, identifying and preparing test data, and managing data exchanges between partners.• Participate in agile ceremonies, track risk items to closure, and ensure on-time delivery of project milestones.• Manage the creation, analysis, and tracking of defects, enhancements, and configuration changes to closure in the Service Now platform and JIRA.• Conduct presentations for end users on proposed technical solutions based on business requirements.• Provide support for systems and processes including ARiES, LSI, DICE, AIS, ARS, and SAP-AR.• Provide project support for systems and process transformations, such as SAP transformation/upgrades, End-to-End Billing and Collections Transformation, and BU-driven transformation/evolution.

College of Lake County

Business Administration and Management, General and Psychology

Carmel Catholic High School

High School Diploma

University of Illinois Chicago

Bachelor of Business Administration - BBA, Information Decision Sciences- Concentration in Business Analytics

University of St. Thomas

Bachelor of Business Administration - BBA, Business Administration and Management, General