Hannah Musso

Executive Director @ChenMed

Tampa Bay, FL, US

Built, developed & led 5 clinics comprised of 300+ staff including: administrative, sales, medical support and providers.• Owns and operates an annual budget in of ~$100M cumulative and regularly servicing an average of less than patients per center per year.• Owns growth strategy for multiple centers around patient growth/ retention and community outreach.• Established and maintained relationships with key stakeholders, including vendors and local communities serving Medicare-eligible seniors.• Conducted regular performance reviews and provided coaching and training to ensure team success• Collaborated with cross-functional teams to streamline processes and improve overall business operations.Key Accomplishments:• Introduced a comprehensive training program and a KPI-driven management system, optimizing staff efficiency and achieving a ~10% reduction in patient wait times alongside a ~15% boost in patient satisfaction scores.• Collaborated with Human Resources and the Talent Acquisition team to establish a robust interview and onboarding process, including a structured ramp-up period for new hires. This initiative reduced 90-day turnover by ~43%.• Launched a quality assurance program that resulted in a 25% decrease in referral errors and aided in positive outcomes for our patients.

University of Tampa

BA

Colorado State University

Masters in Healthcare Administration and Management