Hanifa Surour

About Hanifa Surour

Hanifa Surour Accomplished Senior Project Manager and Business Analyst with over 8 years of experience across the retail, e-commerce, healthcare, and finance sectors. Proven expertise in managing large-scale ERP and SAP projects, leveraging ServiceNow to enhance operational and drive change management initiatives. Strong leadership in guiding cross-functional teams through complex transformations both onshore and offshore, with deep proficiency in project management methodologies including Waterfall and Agile. Extensive experience in UI/UX design, infrastructure, migration, security, and automation projects. Committed to delivering high-quality products that consistently exceed stakeholder expectations. Successful at developing innovative strategies to capitalize on dynamic market conditions.Areas of strength: · Strategic Planning· Waterfall and Agile (Scrum, Kanban, SAFe) · Procurement Process· Financial Leadership· SQL Scripting, Power BI· Team Management· Training and Talent Development· Cloud Infrastructure and Migration· Technical Proficiency· Change Management· Excellent Communication Skills· Proactive and Adaptable· Cost and Expenses Management· Risk Management· Statement of Work (SOW) Preparation · SAP, ERP Systems, ServiceNow· Time Management· System Upgrades and Version Control · Migration and Integration· Planning and Forecasting· Adaptable and Flexible· KPI TrackingSoftware Tools: • Jira, Confluence, SharePoint, Azure DevOps, ALM, MS Projects, MS Office 365, Excel, Clarity, Smartsheet, PowerPoint, MS Teams, Slack, Confluence, SharePoint, TestRail, SynapseRT, TestRay, Visio, Version 1, SQL Server, Windows Server, Microsoft Dynamic, Power BI, Tableau, GitHub, and Jenkins, Salesforce, Monday, ServiceNow, AWS, and Google Cloud Platform.Fun Facts- Im a competitive ballroom dancer - karaoke enthusiast - My first child is a white mini maltipoo

Experience

1. Senior Project Manager Business Analyst

   Walgreens

   May 2020 — Present · Houston, TX, US

   Directed a cross functional team of 12 in launching a high-impact software product, achieving a 20% increase in a customer satisfaction. •Transitioned Walgreens from ERP system to SAP called the S/4 Hana project budget of $8million. Improving data processing and reporting capabilities. •Conducted a thorough assessment of existing systems. Developed a detailed migration plan and timeline utilizing ServiceNow PPM. Collaborated with IT and business teams to ensure data integrity during transition.•Developed comprehensive project documentation, including Project Charters, Statements of Work (SOW), Financial Cost Plans and Professional Project Plans ensuring alignment with technical, operational, and customer requirements.Continuously, tracked and monitored all active projects on Jira and ADO. Generated weekly reports utilizing Power BI Dashboard and Confluence. Led monthly Steering Committee Meetings to overview all active projects. •Managed vendor and supplier contracts for significant project initiatives, leveraging process unity ensuring alignment with organizational goals and project objectives. Identified project risk early and developed mitigation strategies, including contingency plans for critical project milestones. •Understand industry best practices in functional buisness needs for the ( Sales Department ) to leverage business processes, driving improvements in workflow applications. •Developed and deliver training for end users, resulting in increase adoption rate software new system. Strengthen Walgreens competition position in the market through innovative digital solutions.

Education

• Remington College

  Computer Systems Networking and Telecommunications

• Southern New Hampshire University

  Bachelor of Science - BS, Business Administration, Management and Operations