Hammad Khan

Data Analyst @IKEA

Tampa, FL, US

Leveraged Excel, Power BI, and AI tools to analyze customer feedback data, build performance trackers, and uncover key sentiment and driver insights; delivered strategic recommendations that increased happy customer score by 11% over 6 months (from 80.1 to 89.1).• Designed and launched a cross-functional coworker recognition program by partnering with stakeholders to identify engagement opportunities; developed a tracking system to ensure fairness, budget adherence, and leadership accountability through structured in-store agreements.• Led development and optimization of the self-service kiosk initiative, analyzing customer flow and usage data to inform positioning and interface updates; increased kiosk usage by 33% and order booking share by 60%, generating $200K in additional revenue through staff enablement and workflow integration.• Presented customer data insights across departments to align business planning with customer-centric strategies; streamlined internal reporting processes and created accessible dashboards to enhance understanding and actionability across all teams

Valencia College

Associate of Science - AS, Computer Science

Western Governors University

Master of Science - MS, Data Analytics

Western Governors University

Bachelor's of Science, Data Analytics