Abdul Hadi Hussaini
Configuration Manager @Ypto
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WORK HISTORY
Configuration Manager @Ypto
Brussels, BE
Own and manage the CMDB Workspace, leveraging built-in features such as CMDB 360 View, Insights View, and Management View to assess and improve CMDB health and adoption- Conduct health analysis on completeness, correctness, and compliance using CMDB Health Dashboards and trigger corrective actions via the Important Actions panel- Utilize Intelligent Search and Query Builder for natural language-based data exploration and advanced CI analysis- Monitor Recent CI and Application Service Activity to track changes, service health, and operational impact- Engage with Governance View to manage attestation tasks and review Rejected and Excluded CIs for data quality assurance- Led data source analysis using Discovery Source Overview and improved Coverage via reconciliation improvements across Service Graph Connectors and Discovery- Improved adoption of CMDB features through Insights View, promoting continuous service management maturity- Achieved 90% improvement in CI data quality after leading a cleanup and normalization project- Successfully loaded IT-managed and BMIT business applications in CMDB with 95% accuracy- Authored 90% of the configuration procedures and policy documentation- Managed CMDB Workspace with focus on CMDB 360 View, Insights, and CI Health Scores- Led cleanup initiative reducing duplicate and orphan CIs by 85%- Designed governance workflows for attestation and reconciliation.
EDUCATION
Lingaupolis en CVO
Certification
Kabul University
Bachelor of Science - BS
(ELP) English language program
Certification
INTEC BRUSSEL
Certificate of completion
Promotion de sociale bruxelles
Level 4
ABOUT ABDUL HADI HUSSAINI
As a dedicated Configuration Manager and Workplace Services Lead, I specialize in aligning IT operations with business strategy through smart configuration management, efficient workplace solutions, and user-centric service delivery. With deep expertise in ServiceNow CMDB, I ensure configuration data is accurate, complete, and reliable—supporting decision-making, incident resolution, and change success. I manage the end-to-end configuration lifecycle, from defining CI requirements to implementing health controls and ensuring ongoing governance. In parallel, I lead Workplace Services with a focus on digital enablement and operational continuity. From Windows 10 and Office 365 lifecycle upgrades to vendor coordination, device provisioning, and end-user support, I drive seamless IT experiences across the organization. I also serve as a point of escalation, ensuring incidents are resolved quickly and feedback is used to fuel improvement. I thrive in roles that demand both technical depth and cross-functional coordination, partnering with stakeholders across IT and the business. Through KPI reporting, project oversight, and service reviews, I deliver measurable results while fostering innovation and service quality. Core Competencies: • Configuration Management (ServiceNow CMDB) • Workplace Technology Services & Support • Incident & Change Management (ITIL-based) • Windows 10 & O365 Lifecycle Ownership • KPI Tracking & Monthly Service Reviews • Asset & Stock Management • IT Project Coordination & Cross-Stream Collaboration • Process Improvement & Service Optimization I’m passionate about building scalable, secure, and user-focused IT environments—where configuration accuracy meets real-world usability. Let’s connect and collaborate to make IT smarter, faster, and more valuable.
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