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Gwen Pacharis Wall
Service Operations Project Manager @Siemens Healthineers
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WORK HISTORY
Service Operations Project Manager @Siemens Healthineers
Cary, NC, US
Plans, prepares and coordinates technical projects according to the Project Management (PM) standards defined, throughout all stages of the Q-gate process.• Manages all preventative maintenance and mandatory update work in accordance with contractual obligations and due date assignments.• Responds to incoming customer requests for planned activity scheduling and makes outgoing contact in order to ensure all end-to-end activities occur ahead of system-specific due date.• Manages engagement milestones to ensure on time completion and identify actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for maintenance performance.• Reacts to changing priorities and capable of engaging with customers and internal partners to reschedule planned work when required.• Provides reports on progress and actions on a regular basis by researching, documenting, and presenting findings.• Contacts are with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.• Project Team Lead for MR Safety Inspection • SAP, Power BI, CAD, Qlik knowledge• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
EDUCATION
North Carolina Wesleyan University
Bachelor of Science (B.S.), Physical Education Teaching and Coaching
East Carolina University
Physical Education Teaching and Coaching
SKILLS
ABOUT GWEN PACHARIS WALL
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in sales management, organizational development, training and operational excellence.Graduated with a Bachelor of Science in Physical Education, Teaching and Coaching from North Carolina Wesleyan College.
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