Greg Scott Cloud Engineer

About Greg Scott Cloud Engineer

I sell IT MONEY at a discount.\" My productivity has a track record of saving IT organizations significantly more than it cost them in my salary.Every IT Support Organization requires these 2 things:1. EFFICIENCY – High productivity means you can get the job done, while lowering your cost per solution and minimizing the business impact of IT stoppages. It’s about having a “can do” attitude. It allows you to redirect your team to work on other needed projects. It changes the perception of your company favorably towards your IT organization.2. A TOTAL CUSTOMER FOCUS – Delivering a consistently high quality of service is so much more than just providing \"satisfactory\" service. That won’t make customers smile! It’s about building real human relationships with people, listening to them to understand what their needs are, and then knocking it out of the park! Here’s what one of my employers said:\"If you are interested in driving the IT service and support within your organization to new heights and enjoy working with competent, capable and pleasant IT folks then you won’t need an interview in his consideration. Highest Recommendation!\"-Chris Brooks, Divisional IT Chief, USACEHere are some things I’ve been doing, and can do for you… Top Performer – (Tier 1, 2, 3) – Saved drastically reducing the cost per solution and minimizing the business impact with 30% higher production levels than team members. Completed over incident tickets with over a 98% SLA resolution rate. Greatly improved Priorities and Efficiencies as the ticketing manager, assuring team ticket counts around 75 were well below national average saving annually. Go-To person for Training / Mentoring new personnel. Very successful in getting new team members quickly up to speed as evidenced by their escalating ticket closure rates. Call me today at +12•••••••90 or email: g•••••••@comcast.net

Experience

1. Avs Fairfax Engineer (Azure Vmware Solution)

   Wipro

   Sep 2022 — Present · Auburn, WA, US

   I was part of a new Microsoft team of “cleared” engineers created to support the newly created “Gov Cloud Infrastructure for Azure VMware Solution. • Provide implementation, configuration, deployment, and ongoing support of the VMware vSphere server infrastructure hosting enterprise applications and all of its subcomponents (NSX, Distributed Switches, vRA, vRO, Update Manager, HCX).• Troubleshoot network connectivity issues between VMs and customer network targets and Azure hosted services, and VM migration issues, including DNS, IP, and vLAN issues.• Work IcM tickets created by automated Geneva health monitors to address errors regarding SDDC creation from ARM, Conveyor & Conveyor Worker, Container registry, key vaults, table storage, PUC Incumbent, TUC Incumbent, ESX Host Reclamation, host free pool, Digital Rebar, & Geneva Actions.• Perform Host Reclamation tasks as SDDC ESX hosts report errors. Troubleshoot AHR failures. Log into server iDRAC’s and diagnose hardware issues. Replace unhealthy hosts with healthy hosts. Wipe, reimage, and remove “health_maintenance” flags to make ESX hosts available in the host “Free Pool.” • Log into Linux jump boxes via UI or CLI to access PUC or TUC SDDC resources to troubleshoot issues, and pull log files to diagnose/troubleshoot errors via Kusto Queries from various Orchestration data sources depending on state/location errors are occurring.• Main tools used: SAW Laptop for admin work inside a Stamp, DC or POD, IcM, GDCO, Antisaw, Linux Jump Boxes, Azure Portal to access tenant Subscription/SDDC resources, JIT Portal for Admin Access permissions, Azure Storage Explorer, Service Tree, Kusto Explorer, Jarvis, Geneva Actions, Geneva Health, Geneva Logs, Digital Rebar Portal (DRP) for wiping & reimaging ESX hosts and DNS host assignments, Shirley, Upgrade Orchestrator, Azure Cosmos DB, AWX (Ansible Tower VM that runs Playbooks), Azure VPN clients, Ocular, iDRAC.

Education

• SBGE at Seattle Pacific University

  Bachelor of Arts - Business Management

• Seattle Pacific University

  Bachelor of Arts - BA, Business Management

Skills

• Microsoft Operating Systems
• Windows Server
• Project Rollouts
• Microsoft Office
• Customer Service
• Employee Training
• Ios
• Antivirus
• Email (Microsoft Outlook)
• Priority Management
• Root Cause Analysis
• IT Hardware Support
• Bmc Remedy Ticketing System
• Wireless Networking
• Tablets
• Incident Management
• Level 3
• Thrive in Deadline-Driven Environments
• Interpersonal Skills
• Problem Resolution
• System Administration
• Analytical Skills
• Critical Thinking
• Rdp
• Networking Support
• Triage
• Sccm
• Decision Making
• Building Relationships
• Network Administration
• Ad (Active Directory)
• Enterprise Software
• Printers & Scanners
• Training
• Troubleshooting
• Vpn
• Lan, Wan, Tcp/Ip, Subnets, Gateways, Dns, Dhcp
• Information Technology
• Backup & Recovery Systems
• Technical Documentation