Gregorio M.

Customer Success Manager @MediaMint

Toronto, ON, CA

Manage strategic Direct IO and Programmatic Guaranteed accounts across airlines, retail, CPG, and tech verticals, ensuring seamless campaign execution on Spotify Ads Manager (SAM) and Google Ad Manager (GAM)- Build mid- and post-campaign reports, analyzing pacing, CPM, CTR, and completion rates to optimize performance against KPIs- Conduct daily pacing checks across multiple DMA markets (US + Canada), resolving delivery bottlenecks, inventory shortages, or bid inefficiencies- Partner with Client Partners (CPs) and Ad Operations to troubleshoot discrepancies (e.g, ad serving gaps, deal floor misalignments, render rates in podcasts)- Lead client communication touchpoints: translating campaign performance into actionable insights and upsell opportunities- Act as a bridge between sales and operations, aligning brand objectives with ad platform capabilities- Document and standardize workflows for ASR tasks, promoting team-wide adoption of best practices and QA compliance.

Technische Universiteit Delft

Master of Science - MS

Politecnico di Milano

Bachelor of Applied Science - BASc