Gregg Winkel

WORK HISTORY

ABOUT GREGG WINKEL

I bring nearly 17 years of experience across the customer service and IT sectors, including over a decade in leadership roles. My career has been defined by a consistent focus on operational excellence, team development, and delivering high-impact technical support.Since 2015, I have successfully led the technical customer helpdesk for the UK’s largest Independent Sales Organisation, overseeing a multi-million-pound asset and ensuring the delivery of high-quality service to a broad customer base. In parallel, I managed and developed 2nd and 3rd Line Engineering teams supporting a 24/7 service desk for one of the UK’s leading Managed Service Providers.Previously, I served as Platform Support Team Leader at Domino’s within the Platform Engineering & Architecture function. In that role, I led key aspects of the company’s IT support operations, and under my leadership the team achieved SDI accreditation, an endorsement of our dedication to service excellence and continuous improvement.I now head up and am responsible for the End User Services team across the EMEA region at Lumentum. In this role, I oversee the delivery and evolution of end-user support services, ensuring that teams across diverse geographies are empowered to perform at their best while maintaining a strong focus on efficiency, collaboration, and customer satisfaction.I am a collaborative leader who fosters open communication, knowledge sharing, and team cohesion. I perform effectively under pressure, maintain a meticulous attention to detail, and am driven by results and integrity. My track record includes successfully leading and motivating diverse teams, empowering individuals to grow and consistently deliver outstanding outcomes.