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Greg Dimenna

Director, Technical Account Management @Invoca

Park Ridge, IL, US
EMAILS
g•••••••@invoca.com
MOBILE NUMBERS
+16•••••••93

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WORK HISTORY

Mar 2024 — Present

Director, Technical Account Management @Invoca

Chicago, IL, US

EDUCATION

2004 — 2008

Illinois State University

Bachelor's degree, Marketing and Professional Sales

SKILLS

Account ManagementOnline AdvertisingProject ImplementationOnline MarketingSalesforce.comSocial MediaCustomer ExperienceMarketingCrmProfessional Phone SkillsEmail MarketingCall RoutingSales OperationsCustomer RetentionFace to Face PresentationsCustomer ServiceManagementCold CallingProject ManagementGoogle AdwordsSaasB2bGoogle AnalyticsProduct DemonstrationCall TrackingMicrosoft OfficeSalesCustomer Support

ABOUT GREG DIMENNA

I’m a Director-level SaaS leader focused on building and scaling post-sales organizations across Customer Success, Technical Account Management, and Implementation.Over the past 14+ years, I’ve helped high-growth and enterprise SaaS companies improve time-to-value, increase retention, and create scalable delivery models that support long-term revenue growth.My experience includes:Scaling TAM and implementation teams supporting $50M+ ARR portfoliosDesigning onboarding and migration frameworks that improve efficiency and consistencyAligning Sales, Product, and Customer Success to strengthen handoffs and lifecycle executionDriving retention through proactive engagement, risk mitigation, and executive-level escalation managementIntroducing automation and AI-driven workflows to improve operational performance

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