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Graciella Velasco
Sales Specialist @Apple
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WORK HISTORY
Sales Specialist @Apple
San Francisco, CA, US
Creating a warm welcome to provide the best customer service experience and an exciting atmosphere for their customer journey.• Had individual organization goals that resulted in over $200k+ in revenue during time at Apple retail.• Created business leads that helped business flourish through Apple’s Business Program, creating $10K in attached business revenue.• Uncovers wants, needs, and passions through Apple’s steps of service, resulting in having an NPS score of 90% overall.• Using precise communication skills to probe and satisfy a person’s needs and assess how to support customers’ needs with solutions.• Create deep connections and positive rapport with customers, business owners, students, employees from other businesses, and teammembers.• Flexible to apply different technical specialties and skills sets to each interaction.• Adapt and adjust to fast-paced changes while being open to learn more about new technology.• Provided one-to-one & one-to-many demos to help customers learn how to use Apple technology and acquire basic skills.• Troubleshooting and solving issues to provide a product diagnoses and potential solutions customized to everyone.
EDUCATION
California State University-Sacramento
Undergraduate
San Francisco State University
Bachelor of Science - BS, Visual Communication Design
ABOUT GRACIELLA VELASCO
A multidisciplinary visual communications designer and photographer with a passion for…
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