Grace Kirkley

Customer Marketing Analyst @Deque Systems, Inc

Ann Arbor, MI, US

Deque stands for digital equality. For over 20 years, our software, services and training has helped thousands of companies from technology leaders like Google and Microsoft, to many large US banks and insurance companies, retailers, airlines, hotel chains, and the biggest government agencies in achieving their digital accessibility goals. Deque invented the first accessibility testing plug-in, the first web-based testing platform, and the first server-based accessibility solution. All of these have been created in the service of helping our customers become accessible, advance the goals of their organization, and remove barriers for all users on the web. Conducting customer interviews to write, edit and publish customer success stories, blog posts and webinars. Collaborating with product leads and technical teams to coordinate timely and concise email communications to customer segments, including monthly newsletters and product-related updates. Designing, coordinating and conducting customer and public webinars for lead-generation as well as customer nurture and retention. Managing and facilitating a VIP customer User Group, including event coordination (in-person and virtual). Designing artwork for promotional materials such as webinars, blogs and social media using Adobe Illustrator, Photoshop and InDesign. Building and managing a customer experience platform, including knowledge base article development and community management. Supporting website development and design in WordPress

UCL

Affiliate Student in the Department of History and the Department of Psychology & Language Sciences

University of Michigan

Bachelor’s Degree, Psychology and History B.A.