Goutam Kumar
Rooms Division Manager @Lemon Tree Hotels
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WORK HISTORY
Rooms Division Manager @Lemon Tree Hotels
Front office managementReservation managementGuest services enhancementHousekeeping managementQuality assuranceRevenue optimizationTraining and developmentBudget management
EDUCATION
SOCIETY OF ADVANCED MANAGEMENT STUDIES, VARANASI
Diploma in catering & applied neutrition, Front Office Operations
PTJM Saraswati Vidya Mandir, Bokaro Steel City, Jharkhand
10+2, Mathematics and Computer Science
PND JAIN HIGH SCHOOL
Matriculation
SKILLS
ABOUT GOUTAM KUMAR
Results-driven Front Office Manager with more than 13 years of experience in leading and streamlining front office operations. Adept at managing reservations, coordinating guest services, and ensuring high guest satisfaction. Proficient in staff training, team building, and driving revenue growth. Demonstrated ability to problem-solve and maintain a professional demeanor in fast-paced environments. Committed to delivering exceptional service and creating memorable guest experiences
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