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Gourav Bansal
Manager, Merchant Operations @Paytm
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WORK HISTORY
Manager, Merchant Operations @Paytm
Noida, IN
EDUCATION
Ramanujan College
Bachelor of Commerce - BCom, International Business/Trade/Commerce
Indian Institute of Management, Indore
EPGM, Business Administration and Management
ABOUT GOURAV BANSAL
Operations leader with 8+ years of experience owning merchant, consumer, and delivery partner operations across multi-sided platforms, accountable for activation, service reliability, unit economics, and governance. Built and scaled operating models spanning live-operations control, escalation frameworks, funnel performance, capacity planning, and vendor ecosystems, driving sustained improvements in cost efficiency, cycle times, resolution quality, and customer satisfaction in high-volume, 24×7 environments.
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