Gourav Bansal
Paytm | Ex - Zomato | Product Strategy & Operations
- Role
- Manager, Merchant Operations at Paytm
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gourav Bansal
Operations leader with 8+ years of experience owning merchant, consumer, and delivery partner operations across multi-sided platforms, accountable for activation, service reliability, unit economics, and governance. Built and scaled operating models spanning live-operations control, escalation frameworks, funnel performance, capacity planning, and vendor ecosystems, driving sustained improvements in cost efficiency, cycle times, resolution quality, and customer satisfaction in high-volume, 24×7 environments.
Experience
Manager, Merchant Operations
Jul 2024 — Present · Noida, IN
Education
Ramanujan College
Bachelor of Commerce - BCom, International Business/Trade/Commerce
2014 — 2017
Indian Institute of Management, Indore
EPGM, Business Administration and Management
2024 — 2025
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