Gordon Dalgleish

Senior Solutions Architect @Capgemini

York, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2022 — Present

Senior Solutions Architect @Capgemini

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York, GB

EDUCATION

1991 — 1996

University of Hull

PhD, Laser Inspection of Sintered Carbide Cutting Tool Inserts

1987 — 1991

University of Hull

BEng (Hons), Egineering Design and Manufacture

SKILLS

Cognitive Computing (AI) / Cognitive Contact CentresSolution SellingSoftware Project ManagementItilConsultingBusiness IntelligenceRobotic Process Automation (Rpa)Technical ArchitectureIT Service ManagementService-Level Agreements (Sla)IT OperationsPre-SalesApplication ArchitectureBusiness ProcessProject ManagementIT OutsourcingProject DeliveryMicrosoft Sql ServerSolution ArchitectureGovernanceBusiness Process ImprovementRequirements AnalysisCloud ComputingSoa ArchitectureTogafMicrosoft Office Sharepoint ServerRequirements GatheringOutsourcingEnterprise Content ManagementSharepointSoaBusiness TransformationStrategyProfessional ServicesStakeholder ManagementService DeliveryInformation TechnologyInformation ManagementEdrmsEnterprise Architecture

ABOUT GORDON DALGLEISH

Experienced Head of Information Communication Technology with a demonstrated history of working in global business process outsourcing. Strong business development professional, skilled in; Business Process Re-engineering and Design, Service Delivery, Enterprise Architecture, Requirements Analysis, Contact Centres, Omni-Channel service offerings, Cognitive Computing and Automation, and Local and Central Government outsourcing.

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