Glenda Hale

Independent Consultant @Keck Medicine of USC

Los Angeles, CA, US

Representative projects include:PROJECT: CLINICAL RESEARCH BILLING PERFORMANCE IMPROVEMENT- Reduced unbilled hospital and practice group charges by $18M within 4 months, by applying problem-solving and project management skills to develop and implement a research billing backlog reduction plan, while collaborating with stakeholders to establish service level goals and implement improved operational and IS workflows to reach and maintain service levels- Collaborated with senior Research, Revenue Cycle, and IS leadership to recognize inefficiencies and compliance risks related to a recently changed clinical research billing workflow, and facilitated development of a strategic plan for short-term improvements and long-term workflow redesign, including operational roles and responsibilities and IS workflow. PROJECT: CENTRALIZED AUTHORIZATION OPTIMIZATION- Supported the director of Patient Access with optimization and expansion of the centralized authorization team for faculty practice departments, including documentation of model workflows, staffing analyses, job descriptions, and performance metrics. Facilitated the onboarding of additional faculty practice clinics to the centralized authorization team, including workload/staffing analyses and clinic-specific workflow optimization- Served as project manager for implementation of automated authorization workflow solution (Epic RTA), including RFP development, facilitation of vendor selection, and future state workflow design, testing and training. PROJECT: ICD-10 PROGRAM DIRECTOR- Applied leadership skills, project management skills, and broad hospital and physician practice operations experience to successfully lead implementation of ICD-10 for a 465-licensed-bed children’s hospital, on time and within budget, and with no disruption to revenue cycle operations, clinical operations or cash flow.

UCLA

Transferred to Emory

Emory University

Bachelor of Science (B.S.)

California Lutheran University

Master of Business Administration (M.B.A.)