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Start for FreeGustavo Rodrigues
Field Services Supervisor @SBA Communications
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WORK HISTORY
Field Services Supervisor @SBA Communications
Sao Paulo, BR
Responsible for managing all field services related to EaaS projects within designated territory;• Planning and monitoring of general activities performed by Operations Analysts related to active and passive infrastructure- Review daily NOC operations, escalations, ticketing and communications with all customers;• Responsible for the quality and integrity of the Incident Management process;• Coordination of Preventive and Corrective Maintenance on sites, outage management, SLA, uptime, service availability and root cause analysis;• Responsible for service restoration efforts with multiple service centers, vendors, suppliers and service providers;• Management of a talented and diverse group of high performing team members providing supervision and guidance in accordance with the organization’s policies and procedures, including providing career development planning and growth
EDUCATION
Universidade Estadual Paulista Júlio de Mesquita Filho
Degree in Electrical Engineering
FGV - Fundação Getulio Vargas
Specialization in Business Administration, Administração e Negócios
SKILLS
ABOUT GUSTAVO RODRIGUES
Professional focused on Operations, People Management, Sales Management (Pre-Sales, Technical and Consultative Sales), Consulting and New Business Development, working in national and multinational companies in the telecommunications segment. Projects & People Management: Management of complex projects and high-performance multicultural teams, working on training and competence development of global teams in Latin America and Central America. Business Leadership and Strategic Partnerships: Management of businesses, products and services with a strong bias towards the development of strategic partnerships and market opening, aiming increased revenue and sustainable growth. Business Development and B2B Sales: Extensive experience in bidding processes, prospecting for new businesses and market research, with skills in preparing technical proposals, developing solutions and preparing business cases. Expertise in B2B sales (Hardware and Software, including SaaS and Services). After-Sales and Customer Success: Effective performance in after-sales and Customer Success, ensuring the best possible experience through excellence in services and delivery of solutions sold. Strategic and Financial Management: Pipeline and CRM management, commercial and financial modeling, risk analysis and mitigation and pre-sales, using SPIN and positional strategies, with both Hunter and Farmer approaches to maximize the customer base. Communication and Relationship Skills: Committed to achieving sales goals and strategic negotiations, with excellent ability to build and maintain relationships with customers, stakeholders and other business areas. Data Analysis and Decision Making: Responsibility for consolidating technical deliverables and commercial strategies based on key financial and performance indicators to support the decision-making process. International experience: International experience in visiting clients, presenting portfolios and conducting workshops. Skills: Strategic, relational and articulated profile, results-oriented and management skilled, problem solving mindset and systemic vision focused on business transformation to achieve sustainable objectives.
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