Giuseppe Mastroianni

Senior Business Operations Manager @Taboola

London, GB

Designed and implemented scalable workflows and sales processes for a 100+ headcount global sales organization generating $800M+ in annual revenue.• Established process and system for identifying, tracking and managing Key Accounts globally, alongside ICPs• Ensured systems are in place and utilized to capture and report on Account Management KPIs, including develop integration roadmaps for various systems and processes • Conducted analyses to gain deeper insights into our business and help Advertiser Growth Account Management teams understand how to scale, manage and grow our business predictably and profitably • Led projects and initiatives with a focus on improving productivity and simplifying processes throughout the Global Growth Account Management/Customer Success organization alongside testing of the solutions E2E • Trained Sales and Account Management teams on vital process information, establishing task definition, criteria, evaluation and support material • Worked collaboratively with internal Taboola teams to provide the best service to the global Sales team • Automated key processes in the customer journey including Campaign Recommendation for Sales and Search Campaigns, Handoff and Onboarding, Deck Creation for Upsell Pitch• Established the MBO process by syncing with Global Stakeholders, Finance and Development teams • Spearheaded AI solutions through agents and ad-hoc tools to include these in the processes and activities of both Sales and Account Managers to make them capable of reviewing data, finding insights and onboard faster

Wintime SPA

Certificate in Human Resources HR, Human Resources Management/Personnel Administration, General

Università di Napoli L'Orientale

BA in International Relations, International Relations

Università di Napoli L'Orientale

MA in International Studies, International Studies