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Giordana Flôr
Head of Customer Success & Operations @General Motors
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WORK HISTORY
Head of Customer Success & Operations @General Motors
Sao Paulo, BR
Responsible for the Customer Activities Center (CAC/contact centers) across South America, with physical operations in São Paulo (Brazil), Bogotá (Colombia), Tucumán and Buenos Aires (Argentina) l Part of Digital Solutions & Experiences Business Unit l Oversee connected vehicle operations (OnStar Business), ensuring clients always have access to their services seamlessly and enjoy the best possible ownership experience l Leverage customer service tools and insights to enhance customer success, driving both stronger client relationships and smarter business decisions.
EDUCATION
Universidade Federal de Minas Gerais
Engineer's degree, Environmental Engineering
Harvard Business School
HBX Core, Business
Neuro Business School
MBA, Neuroscience Applied to Business
University of Northampton
Environmental Sciences
ABOUT GIORDANA FLÔR
I’m passionate about driving meaningful change through innovation, challenging the status quo, and crafting strategies that deliver long-term value for people, planet and business. I believe in leaving things better than I found them, leading with purpose, and embracing continuous learning along the journey.Currently, as Head of Customer Success for South America, I lead initiatives to elevate the vehicle ownership experience: combining customer service tools and insights to strengthen relationships, enhance success, and guide smarter business decisions.With experience across the mining, food & beverage, and automotive industries, I enjoy sharing insights and collaborating to create impactful solutions. Let’s connect and work together to shape a better future.
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