Ginny Williams

Service Delivery Lead - Linkedin Global Content Production @HCLTech

Leading a project in Service Now to automate access requests and software delivery for new hires, creating a more efficient onboarding process.Developed an internal onboarding program to reduce training period from 6 months to 4 weeks, allowing team members to participate in higher level tasks faster.Managed a global desktop hardware refresh project, replacing 300 high-end work stations to improve workflow and make content creators more productive.Manage a global Tier 2 team supporting content creators for LinkedIn Learning, LinkedIn Editorial Production and LinkedIn Media Production. Consistently led team to meet SLA targets and achieve 100% customer satisfaction scores.