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Ginele Delgado
Director of Payment Operations @Bitso
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WORK HISTORY
Director of Payment Operations @Bitso
Own and govern the global payment and custody operating system, orchestrating crypto and fiat fund flows across Latin America and international corridors. Accountable for the integrity, resilience, and scalability of deposits, withdrawals, and asset movements across multiple payment rails.• Hold executive ownership of client fund custody architecture, defining approval frameworks, transaction controls, and operational safeguards to uphold the highest standards of security, compliance, and fund integrity across wallet ecosystems.• Serve as the primary executive representative for Payments Operations before senior leadership, risk forums, auditors, and regulatory-facing committees, owning narratives, controls, and outcomes related to payments and custody risk.• Partner directly with executive stakeholders across Operations, Product, Engineering, Risk, Security, Finance, Legal and Compliance to influence company-wide decisions on payments strategy, custody posture, and risk appetite.• Set the strategic direction for payments and custody operations, shaping priorities, investment decisions, and operating models through executive-level discussions and data-backed recommendations.• Lead operational readiness and governance for new products, embedding operational excellence by design through standardized controls, execution discipline, fund protection, and compliance from concept through launch and scale.• Direct real-time execution and incident governance across regionally diverse ecosystems—from SPEI in Mexico to stablecoin and cross-border rails—ensuring clear ownership, fast resolution, and continuous system-level improvement.• Build and lead a high-accountability team, establishing metrics, operating cadence, and leadership standards to deliver operational excellence at scale.• Act as a senior operator shaping the future of payments in LATAM, bridging innovation and trust so crypto infrastructure delivers reliable, real-world financial access.
EDUCATION
Saïd Business School, University of Oxford
Master of Business Administration - MBA, Business Administration and Management, General
Universidad Iberoamericana, Ciudad de México
Bachelor of Science (BS), Economics
Universitat de Barcelona
Bachelor of Science (BS), Economics
ABOUT GINELE DELGADO
I build inside complexity and fast-moving systems — where money, product, people, regulation, and technology collide.I’m driven by a deep curiosity to understand how systems really work — not in theory, but in practice — and then redesign them so they actually hold under pressure. I’m energized by interconnected environments, by the chemistry between teams, incentives, capital, and technology, and by turning chaos into something coherent, scalable, and trustworthy.At the core of my work is a clear driver: real financial inclusion — not as a slogan, but as a structural problem to be solved. I care deeply about the real economy: how money actually moves, who gets access, where friction lives, and where exclusion is unintentionally designed into financial systems.Over the last 12+ years, that conviction has guided my work across development finance, fintech, credit, people operations, product, and crypto — always inside high-growth, high-stakes environments where small decisions compound into massive outcomes.I started on the capital side, learning how investments are evaluated, priced, governed, and approved. I then moved closer to execution — into the teams responsible for deploying capital and managing risk. Eventually, I went all the way inside companies themselves, to understand what really happens after the term sheet: when growth meets product reality, margin pressure, regulation, and the human systems required to scale.A defining chapter of my career was leading People Operations at Bitso during rapid, multi-country growth — while also operating as a Chief-of-Staff–style partner to leadership. Holding both roles gave me a front-row seat to how organizations behave under scale. It was an intense, formative chapter that shaped a belief I carry everywhere: people systems are operating systems.I’ve worked with institutions like IFC (World Bank Group) and inside unicorn-scale fintech and crypto companies in Latin America, translating ambition into something that actually holds — operating models, unit economics, financial flows, controls, teams, and scalable infrastructure.Today, I lead Payments Operations at Bitso, operating at the core of financial rails, custody, and real-world money movement. The through-line of my career has been staying with complexity long enough to redesign systems —technical and human — so they become resilient, trustworthy, and capable of expanding access at scale.Because financial inclusion doesn’t happen through vision alone. It happens when systems are rebuilt to work in the real world — and for real people.
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