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Start for FreeGeraldine Granado Chanuar
Duty Manager @Hotel Grand Chancellor Townsville
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WORK HISTORY
Duty Manager @Hotel Grand Chancellor Townsville
Overseeing shift transitions, staff supervision and emergency response (Fire Warden) in a 200-room hotel-Maintaining open lines of communication with department heads, ensuring key updates or incidents are documented and followed up appropriately-Serving as the escalation point for guest concerns and complaints, taking immediate and proactive steps to resolve issues and enhance guest satisfaction-Maintaining accurate shift records, including incidents and operational updates-Greeting and checking guests in and out efficiently and with a positive attitude-Proactively addressing and resolving guest concerns with professionalism, ensuring a lasting impression of exceptional service-Managing reservations via phone, email, and online booking systems-Processing payments and issue receipts accurately-Cash and EFTPOS handling-Providing helpful information about the hotel and local attractions-Maintaining accurate and up-to-date reservation records in the PMS-Assisting with other duties as required to support the overall operations of the hotel-Managing, recording, and resolving promptly all guest complaints-General maintenance aspects.
EDUCATION
Instituto de Capacitación Aeronáutica
Tripulante de cabina de pasajeros , Aeronáutica
The TEFL Academy - Leading EFL Teacher Trainer Provider
Teacher of English as a Foreign Language, Teaching English as a Second or Foreign Language/ESL Language Instructor
World TESOL Academy
Teacher of English as a Second Language, Teaching English as a Second or Foreign Language/ESL Language Instructor
Universidad Nacional de Córdoba
Traductorado Público Nacional de Inglés
ABOUT GERALDINE GRANADO CHANUAR
Proactive, sociable, fun and energetic Argentinian woman with 2+ years of experience in customer service, hospitality and retailing and 7+ years in teaching English as a foreign language.
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